Refund Policy

At First Rate Marine we value our client relationships above all else and appreciate their trust in our design & consulting services. Our utmost priority is to provide you with exceptional deliverables that meet or exceed your expectations. If at any point you feel dissatisfied or encounter issues with our deliverables, we want to assure you that we are committed to addressing these concerns promptly and effectively.

Your satisfaction is of paramount importance to us, and we believe in open communication to resolve any potential issues that may arise. We encourage you to reach out to us directly should you have any feedback or concerns during your engagement with us. Our dedicated team is ready to listen attentively, understand your perspective, and take immediate action to rectify the situation.

By proactively addressing any concerns, we aim to prevent the need for refund requests and ensure your complete satisfaction. We are committed to working closely with you to find a solution that aligns with your goals and expectations.

Your feedback is invaluable to us as it helps us continuously improve our services and deliver exceptional results. We sincerely appreciate your collaboration and the opportunity to serve you.  

Scope of Refund Policy

This refund policy applies to all design & consulting services offered by First Rate Marine. It covers situations where a refund may be requested by our clients.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

1. Unsatisfactory Service: If you are dissatisfied with the quality or outcome of the consulting service provided by First Rate Marine, you may be eligible for a refund. This is subject to our review and assessment of the situation.
2. Non-Delivery: In cases where we fail to deliver the agreed-upon consulting services within the specified timeframe, you may be eligible for a refund.
3. Extenuating Circumstances: Refunds may be granted on a case-by-case basis for situations beyond our control, such as unforeseen events or circumstances that prevent us from fulfilling our obligations.

Refund Request Procedure

To initiate a refund request, you must notify us in writing within 7 days from the completion of the project deliverable or the identification of the issue. Your refund request should include the following information:

1. Description of the issue or reason for the refund request.
2. Any relevant supporting documentation.
3. Contact information for further communication.

Refund Evaluation and Processing

Upon receiving your refund request, we will assess it based on the provided information and our internal investigation. We may contact you for additional details or clarification if necessary. Our evaluation process aims to be fair and prompt.

If the refund request is approved, we will initiate the refund within 30 days using the same payment method used for the original transaction. Please note that the time required for the refund to reflect in your account may vary depending on your financial institution.

Refund Amount

The refund amount will be determined based on the nature of the issue and the consulting services provided. In some cases, a partial refund may be granted if only a portion of the service was unsatisfactory or undelivered. Our goal is to find a fair resolution for both parties involved.

Non-Refundable Items

Please note that certain consulting services or products may be marked as non-refundable, and in such cases, refunds will not be provided. Any exceptions to this will be clearly communicated to you before engaging in the consulting service.

Changes to the Refund Policy

First Rate Marine reserves the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically for any updates.

If you have any questions or concerns about our refund policy, please use the contact for below. We are here to assist you and address any issues you may have.

Last updated: July 17, 2023